Shipping policy
Thank you for choosing Ossome Hair for your scalp care needs. We are committed to delivering our products to you in a timely and efficient manner. Below are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
We offer various local shipping options for your convenience:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Estimated delivery within 2-3 business days.
International Shipping
We are delighted to serve our international customers and strive to provide excellent service and convenience no matter where you are located.
All orders are processed within 3-7 business days. Orders placed on weekends or public holidays will be processed on the next business day. Please note that during peak periods, processing times may extend due to high order volumes.
Shipping rates and delivery estimates vary depending on the destination country. Shipping costs will be calculated at checkout based on the weight of the package and the shipping destination.
We offer different shipping methods to meet your needs:
- Standard International Shipping: Typically arrives within 10-20 business days.
- Expedited International Shipping: Typically arrives within 5-10 business days.
Please note that delivery delays can sometimes occur due to customs clearance processes.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Ossome Hair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Ossome Hair is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund policy provides detailed information about options and procedures for returning your order. Please refer to our Return and Refund Policy for more information.
Contact Us
If you have any questions about this Shipping Policy, please contact us at:
hello@ossomehair.com